We know how important sustainability is - and that with consistent product quality.
We only use genuine, high-quality materials. Most of our jewellery is made of 925 sterling silver. We also offer two other colours with this basic material, gold plated and rose gold plated. We are also particularly proud of our 375 (9 carat) and 585 (14 carat) yellow gold as well as 585 white gold and 750 rose gold jewellery in our collections. You can find more information about our materials in our jewellery glossary.
Can the jewellery tarnish or rub off?
At JULIE & GRACE we use only the highest quality materials and coatings to protect our products. All jewellery that contains real silver can oxidise (tarnish). This is a completely normal chemical process, which is also often seen in silver cutlery. However, this is no reason to worry and does not represent a quality defect or reason for return. To ensure that you enjoy your jewellery for a long time, we recommend that you follow our tips for jewellery care and cleaning. Our gold-plated and rose-gold-plated pieces of jewellery are given a 24-carat or 18-carat gold-plating with approx. 1.5 micron. This high quality gold plating ensures that the colour will last if you follow our care instructions.
Can I shower/bathe with the jewellery?
To enjoy your new jewellery for a long time, we advise you to always take your jewellery off before exercising, bathing or showering. You should also never store your jewellery in the bathroom or other damp places, as the moisture can cause the jewellery to discolour or tarnish. Your jewellery should be the last thing you put on and the first thing you take off when you get home. Take off your jewellery at least before you go to bed. Do not let your jewellery come into contact with cosmetics such as creams and other chemicals such as hairspray, nail polish remover or perfume. You can find more information about jewellery care here.
Do I need to clean my jewellery?
It pays to gently clean your favourite pieces of jewellery every month. All you need is lukewarm water, a soft cloth and mild soap. For fancy jewellery with a lot of detail, you can use a soft toothbrush for cleaning. You can go over the jewellery with the silver polishing / microfibre cloth or the toothbrush in gentle, circular movements to bring back the shine of the precious metal. It is important that your jewellery is completely dry before you put it back into the velvet bag or your jewellery box. The before and after effect is great and it costs little effort. For more tips on jewellery care, click here.
My chosen piece of jewellery is currently sold out, will it be available again?
In general, sold-out products always return to our shop after about 2 to 3 weeks. Unfortunately, this is not the case with discontinued items. If your favourite piece of jewellery is sold out, you can simply enter your email address in the field provided and we will inform you as soon as it is available again.